全球智库信息集成服务系统(G2TT): DP15565 Learning to Navigate a New Financial Technology: Evidence from Payroll Accounts

G2TT

来源类型	Discussion paper
规范类型	论文
来源ID	DP15565
	DP15565 Learning to Navigate a New Financial Technology: Evidence from Payroll Accounts
	Martin Kanz; Emily Breza; Leora F. Klapper
发表日期	2020-12-16
出版年	2020
语种	英语
摘要	How do inexperienced consumers learn to use a new financial technology? We present results from a field experiment that introduced payroll accounts in a population of largely unbanked factory workers in Bangladesh. In the experiment, workers in a treatment group received monthly wage payments into a bank or mobile money account while workers in a control group continued to receive wages in cash, with a subset also receiving an account without automatic wage payments. We find that exposure to payroll accounts leads to increased account use and consumer learning. Those receiving accounts with automatic wage payments learn to use the account without assistance, begin to use a wider set of account features, and learn to avoid illicit fees, which are common in emerging markets for consumer finance. The treatments have real effects, leading to increased savings and improvements in the ability to cope with unanticipated economic shocks. We conduct an additional audit study and find suggestive evidence of market externalities from consumer learning: mobile money agents are less likely to overcharge inexperienced customers in areas with higher levels of payroll account adoption. This suggests potentially important equilibrium effects of introducing accounts at scale.
主题	Development Economics ; Financial Economics
关键词	Learning Financial inclusion Financial consumer protection
URL	https://cepr.org/publications/dp15565
来源智库	Centre for Economic Policy Research (United Kingdom)
资源类型	智库出版物
条目标识符	http://119.78.100.153/handle/2XGU8XDN/544571
推荐引用方式 GB/T 7714	Martin Kanz,Emily Breza,Leora F. Klapper. DP15565 Learning to Navigate a New Financial Technology: Evidence from Payroll Accounts. 2020.