全球智库信息集成服务系统

This case study describes how the Centers for Dialysis Care (CDC) created patient advisory committees to proactively address its patients’ concerns and improve the delivery of care. The committees provide a forum for patient and staff representatives to collaboratively address opportunities for improving care within the dialysis units. CDC has made multiple changes to these units as a result of insight gleaned from the committees, such as new dialysis chairs to improve the patients’ experience of care and enhanced security for the building entrance. Patients have shared their appreciation for not only the opportunity to raise their concerns with staff during committee discussions but also CDC’s responsiveness to these concerns.