| 来源类型 | Publication
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| Integrated Service Delivery: Site Visits to Organizations in the Working Families Success Network (WFSN) |
| Mary Anne Anderson; Lindsay Ochoa; Margaret Sullivan; and Nan Maxwell
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| 发表日期 | 2018-01-31
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| 出版者 | Washington, DC: Mathematica Policy Research
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| 出版年 | 2018
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| 语种 | 英语
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| 概述 | This report shares insights into integrated service delivery (ISD) implementation using information from site visits to eight Working Families Success Network organizations. ISD is intended to help adults achieve self-sufficiency through employment services, financial services, and income supports.", |
| 摘要 |
Key Findings:
- Organizations structure service packages across pillars in different ways to implement ISD.
- Organizational partners facilitate ISD by offering access to additional services that the organizations themselves do not provide.
- Organizations use strategies such as participant goal setting, developing trusting relationships with participants, and tailoring service content to engage and retain participants in services across pillars.
- Organizations use data to track (1) whether participants are accessing services across the three pillars and (2) participant outcomes; however, not all staff collect and use data consistently within and across organizations.
The Working Families Success Network (WFSN) helps low-income adults achieve self-sufficiency by offering integrated service delivery (ISD) across three pillars: (1) employment and career advancement, (2) financial and asset building services, and (3) income enhancements and work supports. To better understand how organizations that are part of the WFSN implement integrated service delivery (ISD), the WFSN national leadership group contracted Mathematica Policy Research to assess implementation of ISD using three lenses: (1) a review of literature and documents to provide a context for WFSN’s approach to ISD; (2) a site-level survey to gain a high-level perspective on how organizations implement ISD; and (3) visits to eight organizations to gain in-depth insights on implementation. Together, these study components provide guidance on building organizational capacity to provide ISD; identify variations in services and delivery approaches; identify promising ISD practices; and may inform the design of future evaluations. This report shares findings about ISD implementation using information from visits to eight WFSN organizations. |
| URL | https://www.mathematica.org/our-publications-and-findings/publications/integrated-service-delivery-site-visits-to-organizations-in-the-working-families-success
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| 来源智库 | Mathematica Policy Research (United States)
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| 资源类型 | 智库出版物
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| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/489139
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推荐引用方式
GB/T 7714 |
Mary Anne Anderson,Lindsay Ochoa,Margaret Sullivan,et al. Integrated Service Delivery: Site Visits to Organizations in the Working Families Success Network (WFSN). 2018.
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文件名：
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WFSN site visit report.pdf
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格式：
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Adobe PDF
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