| 来源类型 | Publication |
| 来源ID | ICRC Technical Assistance Tool Brief |
| Training Enrollment Broker Call Center Staff: Tips for States Implementing Capitated Financial Alignment Demonstrations | |
| Julie Stone; Danielle Chelminsky | |
| 发表日期 | 2015-12-30 |
| 出版者 | Washington, DC: Integrated Care Resource Center |
| 出版年 | 2015 |
| 语种 | 英语 |
| 概述 | Many states implementing capitated model financial alignment demonstrations rely on their Medicaid enrollment brokers to provide information to potential enrollees in the demonstrations’ Medicare-Medicaid Plans.", |
| 摘要 | Many states implementing capitated model financial alignment demonstrations rely on their Medicaid enrollment brokers to provide information to potential enrollees in the demonstrations’ Medicare-Medicaid Plans (MMPs). The enrollment brokers’ Customer Service Representatives (CSRs) should be able to communicate complete and accurate information about the demonstrations. This tool describes the key areas of information that CSRs should master to improve the quality of decision-support services for beneficiaries who are being passively enrolled in a MMP. States can share this brief with their enrollment brokers to help with training and monitoring of CSRs. |
| URL | https://www.mathematica.org/our-publications-and-findings/publications/training-enrollment-broker-call-center-staff-tips-for-states-implementing |
| 来源智库 | Mathematica Policy Research (United States) |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/488368 |
| 推荐引用方式 GB/T 7714 | Julie Stone,Danielle Chelminsky. Training Enrollment Broker Call Center Staff: Tips for States Implementing Capitated Financial Alignment Demonstrations. 2015. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| ICRC Train Enroll Br（393KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
除非特别说明，本系统中所有内容都受版权保护，并保留所有权利。
