| 来源类型 | Publication |
| Design Options for an Impact Evaluation of the Participant Assistance Program | |
| Annalisa Mastri; Jeanne Bellotti; Julie Bruch; Grace Roemer; and Beenu Puri | |
| 发表日期 | 2013-12-17 |
| 出版者 | Princeton, NJ: Mathematica Policy Research |
| 出版年 | 2013 |
| 语种 | 英语 |
| 概述 | This report focuses on two potential impact evaluation designs that would test—in slightly different ways—the impact of receiving a referral to EBSA’s website compared with receiving BA assistance through the telephone hotline, which is currently the predominant mode inquirers use to access services.", |
| 摘要 | This report focuses on two potential impact evaluation designs that would test—in slightly different ways—the impact of receiving a referral to EBSA’s website compared with receiving BA assistance through the telephone hotline, which is currently the predominant mode inquirers use to access services. OEA has indicated a desire to increase participants’ use of its website to acquire information to resolve inquiries on their own and to submit web inquiries for further assistance. If this approach were successful at enabling participants to resolve relatively simple questions on their own without BA assistance, this could allow BAs to focus on inquiries that require specialized knowledge of benefits-related laws. In addition, inquiries submitted through the website require less data entry on the part of BAs, resulting in less time spent per inquiry. |
| URL | https://www.mathematica.org/our-publications-and-findings/publications/design-options-for-an-impact-evaluation-of-the-participant-assistance-program |
| 来源智库 | Mathematica Policy Research (United States) |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/487582 |
| 推荐引用方式 GB/T 7714 | Annalisa Mastri,Jeanne Bellotti,Julie Bruch,et al. Design Options for an Impact Evaluation of the Participant Assistance Program. 2013. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| design_options_impac（2080KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
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