全球智库信息集成服务系统

Key Findings

• The time for an eligible homeowner to receive a grant was unpredictable, ranging from about two to 16 months (70 to 500 days).
• Half of homeowners waited more than eight months (243 days was the median wait time); a quarter of recipients waited nearly 10 months (296 days).
• More than one-quarter of the applications were considered ineligible or inactive.
• Program metrics did not target the timely processing of each application, and the process was not designed to be expeditious.
• Recommendations to speed processing of the remaining applications include focusing on those that have become stuck, establishing time goals for each stage in the process, and encouraging all companies and agencies participating in the grantmaking to work together to remove sources of delay.