G2TT
来源类型Publication
来源IDLearning Systems for Accountable Care Organizations Case Study
Henry Ford Accountable Care Organization’s Beneficiary Engagement Strategy
Natalie Graves; Sonya Streeter
发表日期2017-10-30
出版者Princeton, NJ: Mathematica Policy Research
出版年2017
语种英语
概述This case study describes the two-part strategy the Henry Ford Accountable Care Organization (HFACO) used to engage beneficiaries in the ACO.",
摘要

This case study describes the two-part strategy the Henry Ford Accountable Care Organization (HFACO) used to engage beneficiaries in the ACO. First, HFACO developed educational materials for providers and frontline staff to support their conversations with beneficiaries; these materials included a list of key messages to convey to beneficiaries and suggested responses to their patients’ frequently asked questions (FAQs). Second, HFACO established dedicated communication channels between the ACO and beneficiaries, including a telephone help line, a newsletter for beneficiaries, and a website.

URLhttps://www.mathematica.org/our-publications-and-findings/publications/henry-ford-accountable-care-organizations-beneficiary-engagement-strategy
来源智库Mathematica Policy Research (United States)
资源类型智库出版物
条目标识符http://119.78.100.153/handle/2XGU8XDN/489037
推荐引用方式
GB/T 7714
Natalie Graves,Sonya Streeter. Henry Ford Accountable Care Organization’s Beneficiary Engagement Strategy. 2017.
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